Service Reliability
SCRIMED turns product barriers, faults, and inefficiencies into owned operating controls.
This lane maps products, services, agents, fault classes, mitigations, owners, proof routes, and retained approval boundaries so the platform can keep hardening without overclaiming authority.
Boundary
Reliability hardening strengthens SCRIMED; it does not grant authority.
SCRIMED Service Reliability maps products, services, agents, barriers, fault classes, mitigations, owners, proof routes, and retained approval boundaries into one operating lane. It strengthens execution discipline, but it does not certify security or compliance, grant legal approval, approve buyer release, bypass AAL2, authorize PHI processing, approve production connectors, guarantee reimbursement, authorize public customer claims, or authorize live clinical care.
01Use /service-reliability before each release to confirm every product/service barrier has an owner, proof route, and retained boundary.
02Keep Navigation Audit and public smoke source-count checks updated whenever routes or API handlers are added.
03Keep protected happy-path proof human-operated through AAL2 and never retain token values.
04Route approval, PHI, live-care, customer-proof, public-market, reimbursement, legal, and security-certification claims through qualified external review.
05Add any newly discovered fault class to this lane before expanding product claims or buyer materials.
Product controls
Each product and service lane now has a barrier, mitigation, owner, proof route, and retained boundary.
resolved
Product Console and OS Hub discoverability
Route sprawl made it easy for high-value proof surfaces to become hard to find.
Navigation Audit, Product Console, Hub, and homepage now cross-link the command surfaces and route inventory.
- Surface: Product, Hub, Homepage, Navigation Audit
- Owner: Product Console + Release Steward
- Next: Keep new buyer-critical pages inside the navigation audit, hub view, and smoke scope.
- Boundary: Route discoverability is operating evidence, not protected execution proof or release approval.
- Proof routes: /product, /hub, /navigation, /api/navigation-audit
contained
Release continuity and source-control alignment
Production can drift from source control if deployments, tags, smoke proof, and no-secret boundaries are not checkpointed together.
Release Continuity ties deployment proof, GitHub baselines, public smoke, protected fail-closed checks, and AAL2 operator limits into one lane.
- Surface: Release Continuity
- Owner: Release Steward
- Next: Run public smoke and update the checkpoint after each production deployment.
- Boundary: Continuity proof does not mint tokens, store secrets, bypass AAL2, or approve buyer release.
- Proof routes: /release-continuity, /api/release-continuity, /api/release-continuity/brief
external-review-required
Clinical, legal, security, and approval authority
SCRIMED can prepare approval evidence but cannot self-certify HIPAA, SOC 2, HITRUST, FDA, ONC, legal, reimbursement, or clinical authority.
Approvals Readiness and Boundary Resolution keep external evidence requirements, owners, workarounds, and prohibited claims visible.
- Surface: Approvals Readiness, Clinical Authority, Boundary Resolution
- Owner: Founder + qualified external reviewers
- Next: Route claims and buyer-specific evidence through external review before expanding public language.
- Boundary: Qualified counsel, security assessors, regulatory experts, customer approvers, and applicable certification bodies retain authority.
- Proof routes: /approvals-readiness, /clinical-authority-readiness, /boundary-resolution, /qa-claim-guard
operator-required
Manual AAL2 protected proof
Public checks prove fail-closed behavior, but authenticated protected mutations require a fresh human AAL2 session.
Manual QA Execution Console, QA Run Control, Human Run Packet, and protected workspace panels preserve no-secret human-run proof.
- Surface: Protected Pilot Workspace, QA Evidence, Buyer Release Control
- Owner: Approved tenant-admin or pilot-lead operator
- Next: Use the browser AAL2 workspace for protected proof or a deliberate one-time token run with no retention.
- Boundary: No code path may retain, print, store, or reuse bearer tokens; protected happy path proof stays human-operated.
- Proof routes: /pilot-workspace/access, /qa-manual-execution-console, /qa-run-control, /qa-human-run-packet, /buyer-release-control-run
protected-gated
Buyer release and external sharing
Buyer-specific external sharing requires retained release decisions, named reviewer signoffs, recipient controls, authority attestations, and access-log reconciliation.
Buyer Release Control Runbook sequences protected verifier records, packets, timeline, reconciliation, remediation, and disabled lockbox controls.
- Surface: Buyer Release Control, protected release verifier, distribution lockbox
- Owner: Buyer Diligence + Release Steward + qualified reviewers
- Next: Complete the release-control chain before any buyer-specific external distribution.
- Boundary: Internal protected diligence can prepare evidence; external buyer sharing remains blocked until qualified release authority is retained.
- Proof routes: /buyer-release-control-run, /pilot-workspace/access#buyer-release-control-verifier, /api/pilot-workspaces/{workspaceSlug}/buyer-release-control-run
active
Commercial buyer path
Buyer value, proof routes, pricing, demos, protected evidence, and pilot intake can fragment across separate surfaces.
Pilot Deal Room, Product Console, pricing, demos, pilot programs, and sales operations now present a continuous buyer path.
- Surface: Pilot Deal Room, Pricing, Demos, Pilots, Sales Operations
- Owner: Sales operations + Buyer Diligence
- Next: Keep offers focused on governed synthetic pilots until customer-specific production controls are approved.
- Boundary: Commercial readiness does not authorize customer production activation, PHI, live clinical execution, or public customer claims.
- Proof routes: /pilot-deal-room, /pricing, /demos, /pilots, /sales-operations
contained
Agent and workflow operating system
Agent execution can become unsafe if runtime, identity, audit, connector, and human-review gates are not explicit.
Workflow contracts, deny-by-default implementation readiness, runtime safety, execution audit, and AgentOS evaluation keep execution synthetic and review-gated.
- Surface: Agents, Workflows, Evaluation, Runtime Safety, Audit
- Owner: AgentOS + Workflow Runtime
- Next: Add blocked actions, human checkpoints, audit events, and packet evidence before new agent capabilities move forward.
- Boundary: Agents cannot mutate medical records, contact patients, submit payer actions, or execute production connectors without approved gates.
- Proof routes: /agents, /workflows, /workflows/contracts, /workflows/runtime-safety, /workflows/execution-audit, /evaluation
contained
Interoperability and synthetic validation
Connector confidence can be overstated if synthetic conformance and live production authorization are not separated.
Standards registry, fixture validation, conformance evaluations, and synthetic validation keep connector readiness inspectable before live use.
- Surface: Interoperability, Integrations, Synthetic Validation
- Owner: Interoperability Control Plane + Validation Trust Lab
- Next: Keep live connector claims blocked until buyer, legal, security, privacy, and interoperability approvals exist.
- Boundary: Synthetic conformance does not approve live connectors, PHI ingestion, payer submission, EHR writeback, or partner acceptance.
- Proof routes: /interoperability, /interoperability/evaluations, /integrations, /synthetic/validation
active
Trust, claims, and incident operations
Public language, trust operations, incident posture, and enterprise diligence can diverge from retained evidence.
Trust Safety Operations, Claims Register, Enterprise Readiness, and QA Claim Guard keep evidence and claim posture aligned.
- Surface: Trust Safety Operations, Trust Center, Claims
- Owner: Trust Safety Ops + Legal + Security + Claims Governance
- Next: Review buyer, investor, PR, advertising, and operator language before publication.
- Boundary: Trust operations define controls and escalation posture; managed 24/7 production coverage and certifications require approved staffing and review.
- Proof routes: /trust-safety-operations, /trust-center, /claims, /qa-claim-guard
external-review-required
Public market and global expansion
Financial, regional, procurement, reimbursement, and legal claims can outpace current evidence without external review.
Public Market Readiness, Global Reach, and Deployment Profiles separate operating discipline from audited financial or regional approval claims.
- Surface: Public Market Readiness, Global Reach, Deployment Profiles
- Owner: Founder + Finance + Global Partnerships + qualified regional reviewers
- Next: Keep public-market, procurement, and regional expansion claims qualified until external evidence is retained.
- Boundary: These routes are readiness and operating discipline, not audited financial statements, securities material, legal advice, or regional approval.
- Proof routes: /public-market-readiness, /global-reach, /deployment-profiles, /market-activation
Fault classes
Known fault patterns are classified before they become release surprises.
watch
Route inventory drift
New App Router pages or APIs added without Navigation Audit and smoke updates.
Navigation Audit source totals, hub route inventory, and public smoke source-count checks.
- Fail closed: Release steward updates inventory or keeps the route out of buyer-critical claims.
- Detection routes: /navigation, /api/navigation-audit
high
Protected token handling
Attempting to automate AAL2 protected proof with retained bearer tokens.
Manual QA runbooks, no-secret smoke, protected fail-closed APIs, and browser-session verification.
- Fail closed: Reject token storage and require a fresh human AAL2 session or one-time external token disposal.
- Detection routes: /qa-run-control, /qa-launch-kit, /qa-manual-execution-console
high
External approval overclaim
Copy, buyer materials, or operator notes implying certification, legal approval, PHI authority, or live-care authority.
Approvals Readiness, Boundary Resolution, Claim Guard, no-authority headers, and prohibited-claim lists.
- Fail closed: Downgrade to readiness language and route to qualified external review.
- Detection routes: /approvals-readiness, /boundary-resolution, /qa-claim-guard
watch
Dynamic route smoke gap
Dynamic pages compile but are not all crawled by public smoke.
TypeScript, build, dynamic page inventory, and targeted smoke for buyer-critical slug routes.
- Fail closed: Keep canonical entry points smoked and add slug-specific smoke when needed.
- Detection routes: /navigation, /demos, /pilots, /workflows
watch
Generated cache conflict
Local `.next` or quarantine output interfering with checks.
Generated cache cleanup before build/typecheck and generated-integrity check.
- Fail closed: Clean generated output and rebuild from source.
- Detection routes: /release-continuity, /operations
watch
Protected environment missing locally
Local shells without Supabase/Vercel protected environment or active AAL2 session.
Fail-closed protected smoke, route-level no-authority headers, and operator workaround instructions.
- Fail closed: Treat public checks as fail-closed proof and require an approved operator for protected proof.
- Detection routes: /pilot-workspace/access, /release-continuity
high
PHI or live-care boundary breach
Inputs, artifacts, or routes attempting to store patient identifiers, clinical records, diagnosis details, or live-care actions.
Synthetic-only boundaries, prohibited data lists, no-PHI protected panels, intake rejection, and live-care authority headers.
- Fail closed: Reject or strip prohibited data and keep live-care actions blocked.
- Detection routes: /clinical-authority-readiness, /clinical-care-activation, /pilot
high
Public distribution lockbox gap
Buyer proof referenced outside protected diligence before release-control chain completion.
Buyer Release Control Runbook, protected verifier, disabled distribution lockbox, recipient attestations, and access-log reconciliation.
- Fail closed: Keep distribution internal-only until retained release decisions and recipient controls exist.
- Detection routes: /buyer-release-control-run, /pilot-workspace/access#buyer-release-control-verifier
Efficiency
Reliability improvements reduce operator drag while keeping hard boundaries visible.
improvement
One route map for every operating surface
Reduces release uncertainty and navigation search time for operators and buyers.
/navigation reports page routes, API patterns, smoke pages, groups, and bottlenecks.
- Owner: Product Console + Release Steward
improvement
Reliability counters inside Product Console
Lets executives see controls, fault classes, open gates, and efficiency work without reading every page.
/product and /api/product/console include Service Reliability posture.
- Owner: Founder + Product Console
improvement
No-authority headers on reliability APIs
Prevents a reliability route from being mistaken for approval, certification, PHI, release, or live-care authority.
/api/service-reliability and /api/service-reliability/brief expose explicit no-authority headers.
- Owner: TrustOS + Release Steward
improvement
Source-count smoke checks
Catches route-count drift when pages or API handlers are added.
Public production smoke checks navigation counts and service reliability route/API/brief.
- Owner: Release Steward
improvement
Fail-closed protected posture
Keeps protected proof blocked publicly while still allowing browser-session operator verification.
Protected routes fail closed in public smoke and remain AAL2 gated.
- Owner: Security + Operator
improvement
Downloadable executive brief
Turns the reliability map into a reviewable artifact for founders, operators, reviewers, and buyers.
/api/service-reliability/brief
- Owner: Founder + Release Steward