# SCRIMED Trust Safety Incident Report

Incident ID: trustops-coverage-claim-gate
Title: 24/7 managed monitoring coverage must not be claimed before staffing and external readiness
Generated: 2026-07-16T08:50:41.906Z
Severity: high
Status: production-gated
Owner: Founder, security, operations, legal, and communications
Accountable agent: Security Incident Sentinel
Source channel: Vercel Runtime And Deployment Watch
Created: 2026-06-16T09:40:00.000Z
Updated: 2026-06-16T09:40:00.000Z
Legal-hold status: watch

## Boundary
SCRIMED Trust and Safety Operations is an operating model and product control layer for synthetic evaluations, protected pilots, and enterprise readiness. It does not create legal advice, compliance certification, 24/7 managed SOC/MDR coverage, production clinical monitoring, or authorization for live clinical execution.

## Trigger Signal
Copy or sales material implies live 24/7 managed SOC, MDR, production clinical monitoring, or customer incident-response coverage.

## Affected Surface
- trust center
- sales proposals
- security review
- enterprise readiness

## Buyer And Company Impact
Keeps SCRIMED trustworthy by separating current product controls from future managed operations commitments.

## Containment
Use target-operating-model language and block live-coverage claims until staffing, contracts, runbooks, and tabletop evidence exist.

## Remediation Plan
Approve on-call rota, severity taxonomy, notification tree, escalation owners, external security review, and tabletop cadence.

## Evidence Routes
- /trust-safety-operations
- /operations
- /observability
- /trust-center/security

## Audit Events
- coverage-claim-blocked
- staffing-gate-opened
- external-review-required

## Improvement Actions
- Keep 24/7 language framed as an operating design until staffed.
- Attach incident owner matrix before any production customer agreement.
- Add post-tabletop evidence before upgrading the claim.

## Severity SLA
- Response target: Same-business-day owner assignment in protected pilots; faster for production incidents once staffed.
- Containment target: Block publication, export, connector action, or claim until reviewed.
- Executive escalation: Founder plus accountable domain owner.
- Required reviewers: domain owner, legal/privacy/security as applicable, product owner

## Production Boundary
SCRIMED can show the operating architecture now, but live managed coverage requires approved staffing, vendor coverage, customer-specific runbooks, and legal/security review.

## Remaining Limitations
- Production managed 24/7 coverage still requires staffed on-call/SOC/MDR coverage, contracts, tabletop exercises, customer-specific runbooks, and external security review.
- Tenant TrustOps storage is designed for synthetic pilots and enterprise readiness; regulated production incidents still require customer-approved live-data boundaries, breach analysis, notification decisions, and forensic process.
- The TrustOps Supabase migration must be applied and authenticated-smoke-tested in each environment before tenant mutation routes are used with buyers.
- Clinical, legal, privacy, security, copyright, trademark, reimbursement, and advertising determinations still require qualified human reviewers.